A Sixty–Minute Support Ticket Response Guarantee
We offer a 60–minute response warranty for each trouble ticket or e–mail that you send to the tech support team. We will speedily answer all standard enquiries and forward the matter to our server admins if additional assistance is required. If you make use of our Administration Services package, we’ll carry out any of the included server management tasks at a time that has been agreed upon in advance.
An Excellent Support Service
Our technical support team will be at your disposal 24x7x365 should you need help with our Site Control Panel or with any of the apps that we preinstall on your behalf on the server. Furthermore if you require assistance with all the daily administration tasks on your dedicated hosting server, you can take a glimpse at the Administration Services package, that includes data backup disk space, weekly Operating System updates, troubleshooting and software installation services, server monitoring and restarting procedures, etc.
An Intuitive Help Area
Every Linux dedicated servers hosting package is equipped with our free Site Control Panel, which sports a comprehensive knowledgebase plus a selection of educational video tutorials. Whenever you require assistance working with the Site Control Panel, just hit the Videos or Help buttons situated in the upper right corner.