Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Site Control Panel you will find a comprehensive Help section featuring a ton of help articles and frequently asked questions. They are contributed by our support team of practiced techs. Just fill in your question and our intelligent software will return the most appropriate answer.

  • Top quality support service

  • Tutorial Video Clips

  • For those of you who would like to learn how to handle a frequently experienced problem by watching a how–to video, we’ve added a selection of video tutorials to our Site Control Panel. All the tutorials are very short and simple to understand. They offer you step–by–step demonstrations of various site administration activities.

  • Intuitive help center

  • A 1–Hour Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24–7–365 client care service and a sixty–minute ticket response guarantee. Our experienced tech support engineers will be at your disposal 24 hours a day to respond to your queries and to remedy any problem that you might possibly face. Just submit a customer support ticket from the Help section and we’ll get back to you within a minute.