Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Response Guarantee

  • Our group of techs will do their best to respond to your advice tickets in approximately 1 hour. If, however, the difficulty you have stumbled upon needs assistance from the Administrators’ =Department,= we are going to address the ticket to the person in charge and will post a note to let you know.

  • Top quality support service

  • Professional Customer Assistance Service

  • Our tech assist crew is going to be on shift for you round–the–clock to to take care of all help inquiry tickets that you send. We offer client assistance for all software packages that are installed in advance on your hosting server. These include our in–house produced Site Control Panel, the preferred Operating System along with the server admin panel (based on the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • Each section of the Site Control Panel that is available 100% free with your VPS offers an integrated article base. You will find an assortment of detailed how–to articles and a selection of step by step video guides that present all the regular web site managing tasks. You can easy–access them by clicking the Help or Video buttons in the right corner of each Control Panel section.