24/7 Customer Support
Find out about what ‘customer support’ implies in the hosting community and about the different support varieties.
The accessibility to the customer and technical support that a cloud website hosting company provides will tell you a lot about the services that they provide as well. When you are allowed to use just emails and tickets, you have almost certainly discovered some reseller and not the hosting provider. If this is the case, you'll probably have to wait for a couple of days in order to have an issue resolved since your reseller may not be checking their communication regularly or they may have to consult with the real hosting company for further assistance. When the supplier can provide several ways of communication with quick response time that are available at any moment, they are most likely the top provider, not just a reseller. So you'll receive well-timed assistance and top-notch support as they will have direct access to the servers where your account will be created. Regardless of the trouble - technical or sales, it's always better to be able to communicate with your website hosting company right away using your preferred method of communication.
24/7 Customer Support in Cloud Website Hosting
We provide you with 24/7 billing, customer and technical support for all our cloud website hosting packages
. Even if you are not our client yet and you have questions, we will help you promptly and give you the needed information, to give you the choice to make the very best decision when you buy your new hosting account. We are available at any moment, including holidays and weekends, and we offer several options for communication to get in touch with us - live chat, phone, e-mails and support tickets. For your benefit, we have a couple of phone numbers globally, so you can call the one which is closer to you. The maximum response time for the email messages and the tickets is 1 hour. The typical response time is no more than 15-20 minutes, which means that you can forget about waiting for several days to receive support for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try our support services even before you obtain a semi-dedicated server
account from us since we have phone and live chat support for billing, pre-sales and common questions. Our agents will help you choose the right package or offer you information about our servers, to verify whether the system requirements for your web sites are met. If you are an active client, you will also be able to contact us via e-mail or via our ticketing system, which is accessible via the Hepsia website hosting Control Panel. We warrant that every time you use any of these two methods of communication, you'll get an answer within a maximum of 1 hour and that’s 24/7, including weekends and public holidays. If you have used the hosting services of other companies, even big ones, you can compare the reply time considering that it often takes a full day for them to address a support ticket.
24/7 Customer Support in VPS
When using our Linux VPS packages
, you won't need to wait for more than an hour so as to get support for any type of issue that you could have with the server or the software that comes pre-installed with it. We guarantee this short reply time for all the support tickets that you open through your billing Control Panel or emails that you send to our tech support team. We also have local phone numbers in a couple of countries around the globe and a live chat service where we can help you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 via the different ways of communication, so no matter what your question or issue is, there'll always be somebody to assist you quickly. In case you need help with third-party software, which you cannot deploy or which gives you troubles, you will be able to benefit from the Managed Services upgrade package that we supply for all of our VPS plans.
24/7 Customer Support in Dedicated Hosting
With a 1 hour max response time warranty, you will receive quick support when you buy a dedicated server
through our company. Our customer and tech support teams are online 24/7/365, so if you open a support ticket through your billing account or you send an email message related to any problem with your server or the pre-installed software on it at any time of the day, you will have a response within 1 hour, even during holidays. Our ticketing system is the better option if the matter in question requires more time to be solved or if it needs to be sent to our admins, because it's easier to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you'll be able to give us a call or talk to a live representative employing our chat service. If you add the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 too.