There are different ways to contact the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you opt for is a ticketing system. This is the easiest communication method for several reasons. In the event that no client service staff representative is free at the moment and they are all occupied, a phone call may not be replied to, but a ticket will invariably hit home. Also, you can copy/paste large pieces of information without needing to worry about printing mistakes, and if a specific problem requires more time to be solved or a number of replies have to be exchanged, all the info will be in the very same location, so each party can always follow the steps taken by the other one. The negative aspect of using tickets to get in touch with your web hosting provider is that they are typically separate from the hosting platform, so if you need to provide info or to adhere to instructions, you will have to use at least 2 separate admin consoles and this number might rise in case you would like to manage a couple of domain names. Besides, a lot of hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for an answer.
Integrated Ticketing System in Cloud Website Hosting
In stark contrast to what you may find with numerous other web hosting companies, the ticketing system that we’re using with our cloud website hosting packages is included in the Hepsia hosting Control Panel, which is included with all accounts. You won’t have to remember several logon credentials, as you’ll be able to manage both your tickets and the hosting account itself in one location. So, in case you’ve got a question or encounter an issue, you can get in touch with our support staff members immediately. Our system features a smart search functionality. This goes to say that even in case you have sent multiple tickets through the years, you will be able to track down the one that you want in no time. On top of that, you can read knowledge base tips for fixing commonly confronted predicaments.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was created with one goal in mind – that you should be able to manage everything connected to your semi-dedicated account from a single place and the support tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you have an inquiry or bump into a problem, you can get in touch with our client support staff members instantly without the need to sign into a different admin interface. You can browse through your web files or check various account settings while submitting a new ticket or reading the answer to an old one. If you’ve got tons of tickets and you’d like to find a particular one, you can resort to the smart search functionality, which is available in the Help section of the Control Panel. We guarantee that you will get a response in less than sixty minutes regardless of the nature of your enquiry or problem.