There are different ways to contact the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you opt for is a ticketing system. This is the easiest communication method for several reasons. In the event that no client service staff representative is free at the moment and they are all occupied, a phone call may not be replied to, but a ticket will invariably hit home. Also, you can copy/paste large pieces of information without needing to worry about printing mistakes, and if a specific problem requires more time to be solved or a number of replies have to be exchanged, all the info will be in the very same location, so each party can always follow the steps taken by the other one. The negative aspect of using tickets to get in touch with your web hosting provider is that they are typically separate from the hosting platform, so if you need to provide info or to adhere to instructions, you will have to use at least 2 separate admin consoles and this number might rise in case you would like to manage a couple of domain names. Besides, a lot of hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for an answer.