A live chat is one of the many ways of communication provided by some hosting suppliers as a part of their support services. Determined by the supplier, the chat can be used for billing, pre-sales and/or technical assistance. This method of communication is faster in comparison to a support ticket and it'll make it much more unlikely to misspell or misunderstand anything compared to a call with a representative. In addition, when the problem that you have needs some time to be examined and taken care of, you can do something different in the meantime rather than just waiting, as you would have to do when you call. You can also take advantage of a live chat assistance service totally free as long as you have Internet accessibility even when your hosting provider is based in a different country and they don't have a local telephone number that you can call.
Live Chat Support in Cloud Website Hosting
Together with the telephone and ticket support, we offer live chat support too. You're able to get in touch with us every day, which includes holidays and weekends, and we can give you more information about the cloud website hosting packages
that we offer if you are not a customer yet, or about common and billing questions if you already have an account. Though for solely technical issues you'll need to open a trouble ticket to our technical support team, since such issues will need extra time to be taken care of, you can still contact us on our live chat for some technical info. To give you an example, we will assist you to set up an e-mail address in your e-mail client or troubleshoot multiple issues, saving you lots of time. Even if our telephone lines are already off for the day, you will be able to talk with a live person.
Live Chat Support in Semi-dedicated Hosting
We have a live chat service that is designed for all our potential and present clients. In case you are looking for a new web hosting account, you're able to chat in real time to one of our agents and get more information about our Linux semi-dedicated hosting
so as to pick the right plan for your websites. In case you already have an account with us, we can support you timely with billing, general and first-level techmatters. Even though sometimes you will need to open a ticket as there're problems that cannot be resolved through a live chat, we will be able to help you with lots of basic tasks, such as installing an e-mail account in an email client or redirecting one domain name to another one. In this way, you'll receive quick assistance and you will save plenty of time.