In case you’ve got a website, a problem might always appear and it doesn’t automatically have to be connected to the hosting service itself. For example, something could go wrong when you update a web application or some critical data might be modified or deleted unintendedly. No matter what the nature of the problem might be, you will need to contact the customer service staff and request them to retrieve a backup or to assist you in resolving the problem that you are struggling with. How promptly they will do it will determine the amount of time that your websites will be unreachable. For some websites like social networks or online stores, an oft-repeated inaccessibility can often mean losing visitors and cash. Because of this, it’s of primary importance that you use the services of a company that offers not only a good customer support service, but also a prompt one.
One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting from our company, you can forget about waiting for hours and hours on end, or even a whole day, to get an answer to an e-mail or a support ticket. Regardless of when you get in touch with us, we will assist you within less than an hour with any pre-sales or technical inquiries you might have. As a matter of fact, our actual reply time scarcely ever exceeds 20-30 minutes. As we are available to you around the clock, you will always receive help in a timely manner and we understand precisely how critical this is in the digital world. As soon as you contact us, we will respond to your questions. In case you encounter any technical complication, we’ll tackle it on your behalf, or we will give you all the required information in case there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we are aware of just how essential it is to get quick help, we promise that you’ll never have to wait around for more than 60 minutes to receive an answer to any trouble ticket that you post through your semi-dedicated server CP. As it is, you will seldom have to wait for more than twenty to thirty minutes and this is valid for any issue irrespective of its nature – general, technical or billing. Besides, our customer and tech support team will be at your disposal 24x7x365, so even if you post a ticket during national holidays, you will always receive an immediate response, which will contain the answer to a question, the solution to a problem or the info required to solve an issue yourself – if there’s something that you have to do on your end. If you use our services, you won't ever need to spend an entire day waiting around for a reply like you would with plenty of other companies.