Though this isn't the mainfactor for you to recognize a dependable cloud website hosting supplier from a bad one or a reseller from an actual provider, the option to call and communicate with a live person is an indicator that you aren't using the services of a one-person service provider and that you'll be able to get in touch with somebody whenever you need support. The phone support for web hosting services may range from standard to experienced, which means that the issues that can be resolved through a phone call vary based on the particular company. In most cases, these matters are more basic and include billing or first level tech issues since more complex tasks usually need a support ticket where both you and the system administrators can track the proceedings with a given issue. Still, the option to phone call your service provider can save you a lot of time and efforts for the numerous small things which will eventually show up at the time you manage your web hosting account.
Phone Support in Cloud Website Hosting
We know that having the option to communicate with a live consultant is very important, for that reason we have 3 support lines around the globe (USA, UK and Australia) and you can reach us on the phone for 14 hours a day. In case you consider acquiring one of our cloud website hosting packages, for instance, you are able to phone us and learn more about our services before you order to ensure that we do meet all of the system requirements for your sites. Following your order, you will be able to contact us about any sales or billing troubles you may have, or receive any kind of general or basic tech information you need. We've aimed to find the perfect balance between telephone and ticket support, so for strictly technical matters you can use our ticketing system, which will make it easier to follow the communication along with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hours per day as a part of the support services for each and every semi-dedicated server package that we offer. Considering that some issues are more difficult and time-consuming, you may have to open a ticket if you come across such an issue, but for all of the billing, general or minor technical issues you can always call us and we will help you instantly in order to save you the time you'll have to spend on creating a support ticket. Even if you don't have an account yet, you are able to find out if you can host your websites on our high-tech cloud platform or you are able to get any other general information about our semi-dedicated services. We have local phone numbers in the United States, the United Kingdom and Australia along with an international number, which means that you'll be able to call the one that is closer to your location.